Refund policy

Return and Refund Policy – StridePro

Last Updated: 30/09/2020

StridePro is a brand owned and operated by Alphabiz Company.

Thank you for shopping with StridePro. We strive to ensure a smooth and satisfactory shopping experience. Please read this Return and Refund Policy carefully before placing an order.

1. Return Policy

  • Returns are accepted within 5 days from the date of delivery.

  • Any return request raised after 5 days will be considered void.

  • Products must be unused, in their original condition, and with all tags intact.

  • For footwear, garments, clothing, and other wearable categories, returns are accepted only in case of damaged or defective products, and clear proof (images/videos) must be provided during unboxing.

  • If you receive the same size, number, and color that you ordered and later wish to return, refund, or exchange due to personal preference, such requests will not be accepted.

  • Product colors for garments, footwear, and wearable items are subject to availability. If a different color is shipped due to stock limitations, StridePro (Alphabiz Company) will not be liable for return, refund, or exchange.

2. Refund Policy

  • Once the returned product is received and inspected, refunds are processed within 5 working days.

  • Refunds are issued to the original payment method used at checkout.

  • All online payments on StridePro are processed through PhonePe Payment Gateway.

  • After refund approval, the amount may take 1 to 15 business days to reflect in your account, depending on PhonePe, your bank, or card issuer policies.

  • Alphabiz Company is not responsible for delays caused by PhonePe or banking institutions.

3. Return Process

To initiate a return:

  • Email us at info.stridepro@gmail.com

  • Mention your Order ID, reason for return, and attach supporting images/videos (mandatory for damaged or defective items).

  • Our support team will review the request and guide you through the return process.

4. Non-Returnable Items

  • Products purchased during sales, discounts, or promotional offers are non-returnable, unless damaged or defective.

  • Customized or personalized products are non-returnable unless received in damaged condition.

5. Return Shipping

  • Customers are responsible for return shipping charges, except when the product is damaged or defective.

  • We recommend using a reliable and trackable courier service for return shipments.

6. Exchange Policy

  • Currently, direct exchanges are not available.

  • Customers may return the eligible product and place a new order separately.

7. Roposo Clout Special

Customers referred via Roposo Clout may receive:

  • Special return benefits in the form of store credit

  • Priority processing for return and refund requests

(Subject to eligibility and verification)

8. Contact Information

For any questions or assistance regarding returns or refunds, please contact us at:
📧 info.stridepro@gmail.com

By making a purchase on StridePro, you agree to this Return and Refund Policy.
StridePro is a brand of Alphabiz Company, and all transactions are governed under this policy.

Alphabiz Company
Brand: StridePro
Email: info.stridepro@gmail.com